General Terms and Conditions

The following General Terms and Conditions (hereinafter GTC) apply to all contracts, deliveries and services of Dronautix GmbH, Ainet 48b, 9951 Ainet (hereinafter Dronautix or we), in particular in the areas of drone imagery (surveying, inspections etc.), software, cloud services and training. They apply to both consumers and businesses.

The version of these GTC current at the time the contract is concluded applies. Deviating, conflicting or supplementary terms of the customer only become part of the contract if we expressly agree to their validity in writing. Individually agreed contractual arrangements always take precedence over these GTC.

The services of Dronautix include in particular drone services, hardware sales, software (including SaaS solutions), cloud services as well as training and support.

The specific scope of services results from the service description on our website or the respective individual offer and/or the order confirmation. Dronautix is entitled to use qualified third parties (subcontractors) to provide services.

Online orders: The presentation of goods and services on our website does not constitute a binding offer, but an invitation to the customer to submit an offer. The contract is only concluded when we accept the order by an express order confirmation by e-mail.

Upon conclusion of the contract we send the customer a confirmation with the contract contents to the e-mail address provided. The contract language is German.

All prices are in euros and are net prices plus statutory VAT. In the case of continuing obligations, Dronautix is entitled to adjust the prices reasonably on an annual basis.

Invoices are to be paid within 14 calendar days of the invoice date without deduction. In the event of default, we are entitled to charge default interest at the statutory rate.

Delivered goods remain the property of Dronautix until full payment. The customer may not dispose of goods subject to retention of title before ownership passes.

The customer is obliged to cooperate in the provision of services and to provide all necessary information, documents and access in good time.

Access credentials to software and online services must be treated confidentially; passing them on to third parties is prohibited. The customer may not provide any unlawful, harmful or copyright-infringing content.

Stated deadlines are — unless expressly agreed as binding — to be understood as approximate. Dronautix is not liable for impossibility or delays caused by force majeure.

The minimum term specified in the contract or offer applies. Contracts without a fixed term can be terminated in writing at any time with one month's notice to the end of the month. Any termination must be in writing.

Consumers receive the statutory warranty rights under Austrian law. For businesses, a warranty period of 12 months from delivery applies; defects must be reported in writing within 7 working days of delivery (§ 377 UGB).

In the event of intent or gross negligence we are liable without limitation. In the event of simple negligence we are liable only for the breach of essential contractual obligations, limited to the foreseeable, typically occurring damage. Unlimited liability applies to damages arising from injury to life, body or health as well as under the Product Liability Act.

Dronautix processes the customer's personal data for the intended purpose and in accordance with the applicable data protection provisions (GDPR, Austrian Data Protection Act). Details are described in the privacy policy on our website.

Upon full payment the customer receives a simple, non-transferable right of use for their own internal purposes. For SaaS/cloud services the right of use is limited to online access; access is blocked after the end of the contract. Rights to content provided by the customer remain with the customer.

Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG). For businesses, the court with subject-matter jurisdiction at our registered office is the exclusive place of jurisdiction. Should any provision of these GTC be invalid, this does not affect the validity of the remaining provisions.

Dronautix is neither obliged nor willing to participate in a formal dispute resolution procedure before a consumer arbitration board.